Unfortunately, the situation isn’t exactly as it should be.
Of course, I’m referring about airports and the airlines that fly into them, not the whole globe.
Consider just two of the previous week’s headlines.
How about this one: “Airports are reporting an increase in the number of cases of misplaced baggage.” That’s a clever usage of the case. And it’s a tale that’s been told many times.
Also, “A traveller booked an aircraft ticket just to seek for his misplaced baggage at Dublin Airport.” Tragic. Never in your wildest dreams did you imagine you’d see the need for anything like this.
When airlines don’t have enough workers, they seem to be creating timetables that they know are impossible, but they continue to do so. Airports are understaffed, and even those travellers who do get it safely to their final destinations are unable to be processed quickly enough.
A sliver of optimism among all of this is what I’d want to offer you.
One airline came to the conclusion that rather than allowing travellers to purchase new tickets in order to search for their lost baggage at the airport, it may attempt to do something on its own.
The baggage handlers on the Icelandair aircraft must have sat down, pondered, and then came up with a brilliant idea: they could fly with their own baggage handlers.
What a wonderful, fantastical idea. Waiting for baggage handlers in a foreign country is a waste of time. Everything else is up to you.
Airlines passengers have long had this view, and it has persisted for a long period of time. Because you never know what will be served on an aircraft, you always pack a ham sandwich with you.
On Icelandair flights to Amsterdam’s Schipol airport, where 16,000 pieces of unclaimed baggage were left, Iceland’s national TV station RUV reported that the airline had taken this dramatic and perfectly rational move.
Operational difficulties, as everyone knows and loves, may have been used by the airport.
Icelandair’s baggage handlers, two to a trip, took it upon themselves to load and unload the airline’s planes independently.
As Icelandair’s public relations officer said to RUV, the goal was to keep passengers as informed as possible throughout any delays. Even the ship’s staff members were helping out with the luggage.
You may convey your passengers that you care about their experience with an airline by simply saying you do, rather of just saying you do so.
Pétursdóttir went on to say the following: “We’ll have to observe how it goes and see if we can extend it to other locations, as well. As previously said, we are working to minimise the impact of these delays on our customers’ travel plans.”
Many airlines inform their customers that they’re working hard to keep things running as smoothly as possible. According to many airline personnel, this isn’t totally accurate.
In the end, Icelandair’s case serves as a warning to the numerous airlines that assure customers that they’re not to blame for any problems they may have. Staff shortages, inclement weather, and problems with air traffic control are all to blame. I mean, there’s no way else it could be, right?
Angry and irritated customers on American airlines may want to consider this alternative.
Instead of taking 52 billion from taxpayers during the pandemic, which they didn’t exactly spend on maintaining all of their workers, major airlines like American, United, Delta, and Southwest received just 120 million, which they closed seven months before the drawdown period was over.
It’s now back on track financially.
There’s one more thing, too. That line of credit was never utilised by the airline.